Presentations

Delighting Customers – Our Value Proposition Story

• Fishman Flooring Solutions provides personalized flooring experiences, inspiring the industry to seek our unprecedented talent. 
• We are employee-owned and customer-driven, which means our customers are supporting their local business and we can be flexible and nimble. 
• Fishman Flooring Solutions has an internal culture that cultivates career advancement. 
• Knowledgeable local branch and business managers with decades of experience strive to earn trust first and business second. 
• Customers who call speak with the local branch, not a call center. 
• We answer our calls, on average, within three rings or 12 seconds.   
• We are currently serving 12,000+ customers and make over 50,000 deliveries each year. We receive 1,200+ calls into the branches daily and serve 1,000+ walk-in customers daily. 
• Dynamic web order entry system helps our customers be efficient 24/7. 
• Local inventory from top vendors specific to the needs of our 48+ branches in 22 states, and our floor covering service providers. 
• Products are delivered by Fishman Flooring Solutions employee-owners, who are trained to help the customer. 
• Extremely low delivery fee of $39.95, no fuel surcharge or surprise fees. This provides consistency when you price a job and encourages you to bundle products with us. 
• We are proud of the manner in which we extend credit to the field and our systems intentionally provide correct billing. 
• Over 105 years of experience making decisions in the best interests of our employees, our customers, and our vendors. 
• We offer a brand of finished flooring products, called Landmark Interiors, which is backed by the knowledge and experience of Fishman Flooring Solutions experts. 
• Fishman Flooring Solutions is a founding member of the buying group Powerhold, which works for the good of its partners within the floor covering industry. 
• As a distributor, we curate and offer products from 100+ vetted manufacturers. Our high performance standards mitigate unseen risks for your company by eliminating problematic or unreliable brands. 
• We are proud that we were selected by Starnet and Diverzify as a preferred distributor. 
• Through our dedicated brands and manufacturers, we have relationships with the very best in the industry and we are the #1 professional service firm for Johnsonite, Tarkett, and Ardex in North America.